Refund policy
RETURN AND REFUND POLICY
Thank you for shopping with Bloom and Bless Threads. Please review this policy carefully before placing your order.
MADE-TO-ORDER PRODUCTS
Most of our physical products are created especially for you after your order is placed. Because they are made to order, we do not accept returns or exchanges due to ordering the wrong size or color, or because of a change of mind. Please review the product description, color options, and size chart carefully before purchasing.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Please provide:
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the packaging, if applicable
After reviewing the information, we may offer a replacement or refund when the item qualifies. You do not need to return a damaged or defective item unless we specifically request it.
PERSONALIZED AND CUSTOM PRODUCTS
Personalized and custom-made products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or contain an error made by Bloom and Bless Threads or our production partner.
Customers are responsible for checking the spelling, capitalization, dates, names, images, and other personalization details submitted with the order. We are not responsible for errors included in the information provided by the customer.
DIGITAL PRODUCTS
Due to the immediate nature of digital downloads, digital products are nonreturnable and nonrefundable after they have been downloaded or accessed. If you experience a technical problem with a file, please contact us so we can help resolve the issue.
ORDER CANCELLATIONS AND CHANGES
Cancellation, personalization, address-change, or product-change requests must be submitted within one hour of purchase. We cannot guarantee changes or cancellations after production has started.
Please review your order and shipping address carefully before completing checkout.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, incorrect, or was lost due to an error by Bloom and Bless Threads or our production partner.
UNAUTHORIZED RETURNS
Please do not mail a product back without contacting us and receiving instructions. Products returned without authorization may not be eligible for a refund or replacement.
GIFT CARDS AND SALE ITEMS
Gift cards are nonrefundable. Items specifically marked as final sale are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.
CONTACT US
If you have a problem with your order, please contact Bloom and Bless Threads through our Contact page. We are happy to review the issue and help determine the appropriate solution.
This policy does not limit any rights provided to you under applicable consumer-protection laws.